Exploring Emotional Intelligence's Role in Workplace Conflict Resolution: A Mixed-Methods Study
DOI:
https://doi.org/10.35335/psychologia.v3i3.62Keywords:
Emotional Intelligence, Conflict Resolution, Workplace, Interpersonal ConflictAbstract
This research study explores the role of emotional intelligence (EI) in overcoming interpersonal conflict within the workplace context. Through a mixed-methods approach, incorporating quantitative surveys and qualitative interviews, the study investigates the relationship between EI competencies and conflict resolution outcomes among employees from diverse industries. The findings reveal a significant positive correlation between EI scores and self-reported effectiveness in managing conflicts, with higher levels of EI associated with greater confidence and skill in navigating interpersonal disputes. Regression analysis identifies self-awareness and empathy as key predictors of conflict resolution effectiveness, highlighting the importance of these emotional competencies in fostering constructive conflict management strategies. Furthermore, participants who have undergone EI training programs report higher perceived effectiveness in managing conflicts, underscoring the potential benefits of investing in employees' emotional intelligence development. The study contributes to the existing literature by providing empirical evidence supporting the relationship between EI and conflict resolution, with implications for theory, practice, and future research directions.
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